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Family satisfaction in an interdisciplinary ICU: a quality audit
Critical Care volume 16, Article number: P496 (2012)
With institutional approval, questionnaires were distributed to family members of ICU patients. The survey included two visual analogue scale ratings (VAS 1: patient care, VAS 2: decision-making) and 24 questions with four dimensions D1 to D4 (general impression, treatment and patient care quality, professional quality) on a five-point Likert scale, transformed into values 1 to 100. Patient-specific and relatives' sociodemographic data were recorded. Data are presented as the mean ± SD, median (Q.5), interquartile range (IQR) and range (minimum/maximum). Subgroup analysis (relative's and patient's age, sex, education, marital status, length of stay, visit frequency and mortality) was performed using the Mann-Whitney U test.
Questionnaires of 159 patients were analyzed (patients: age = 66.1 ± 13.0 years, 64% female, SAPS = 38.8 ± 17.5, LOS = 13.5 ± 11.8 days, mortality = 16.5%; relatives: age = 44.5 ± 26.9 years, 63.7% female, 13% medical/25.5% higher education). High satisfaction (VAS 1/2, D1 to D4) was observed (Table 1). Significant differences within subgroups were found: relatives with healthcare education showed higher D1 to D4 satisfaction than the ones with a graduate degree only. Higher VAS scorings were observed from next of kin with high visit frequency (≥5×/week).
Relatives of ICU patients were in general highly satisfied. The educational status and ICU visit frequency of the next of kin were revealed to be influencing factors.
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Schmid, U., Alpiger, R., Rizzo, T. et al. Family satisfaction in an interdisciplinary ICU: a quality audit. Crit Care 16, P496 (2012). https://doi.org/10.1186/cc11103
- Intensive Care Medicine
- Visit Frequency
- Quality Audit
- Professional Quality
- Challenging Situation