Table 1 Cases of healthcare complaints related to intensive care units and the general wards
Variable | Complaints to the ICUs (n = 343) | Complaints to the general wards (n = 686) | p value |
|---|---|---|---|
Source of the complaints | |||
 Family member | 326 (95.0%) | 303 (44.2%) | <  0.001 |
 Patient | 11 (3.2%) | 337 (49.1%) |  |
 Other surrogate | 1 (0.3%) | 1 (0.1%) |  |
 Hospital employee | 1 (0.3%) | 0 (0%) |  |
 Visitor | 0 (0%) | 6 (0.9%) |  |
 Unknown | 4 (1.2%) | 39 (5.7%) |  |
Gender of the complainer | |||
 Male | 91 (26.5%) | 235 (34.3%) | < 0.001 |
 Female | 118 (34.4%) | 317 (46.2%) |  |
 N/A | 134 (39.1%) | 134 (19.5%) |  |
Complaint channel | |||
 Opinion feedback sheet | 205 (59.8%) | 403 (58.7%) | 0.055 |
 Phone call | 68 (19.8%) | 148 (21.6%) |  |
 In person | 32 (9.3%) | 55 (8.0%) |  |
 E-mail | 30 (8.7%) | 42 (6.1%) |  |
 Letter | 5 (1.5%) | 9 (1.3%) |  |
 Fax | 2 (0.6%) | 7 (1.0%) |  |
 Other | 1 (0.3%) | 22 (3.2%) |  |
Complained about ongoing problem | |||
 Yes | 291 (84.8%) | 419 (61.1%) | < 0.001 |
 No | 52 (15.2%) | 267 (38.9%) |  |