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Fig. 2 | Critical Care

Fig. 2

From: The ICU Bridge Program: volunteers bridging medicine and people together

Fig. 2

Structure of the Intensive Care Unit Bridge Program’s executive team. ICUBP, Intensive Care Unit Bridge Program; VHM, Volunteer and Hospital Management; MFS, Marketing, Fundraising, and Socials; Cont(ED)I, continuing education and equity, diversity, and inclusion; HOTH, humans of the hospital. Box colours: Yellow = Hospital staff representatives and allies of the ICUBP, Green = Minimal viable executive team structure, White = Ideal executive team structure (in addition to Green). Descriptions: ICUBP hospital staff representatives: These are members of the volunteer office and ICU staff (nurses, social workers, doctors, etc.) that help the ICUBP executives integrate the program into their hospital/unit and inform their colleagues about the program. They are the go-to people for ICU staff, volunteers, and executives for matters regarding the ICUBP. Co-head(s): Each team has co-head(s) that coordinate their activities with their fellow co-head(s) while managing their team’s efforts. Co-head(s) simultaneously hold positions within their team (i.e., a co-head may also be a hospital coordinator for the VHM team or a communications coordinator for the MFS team). VHM team: Coordinates everything with regard to the volunteer workflow (recruitment, applications, interviews, orientations, scheduling, and end of semester transitions) and collaborates with hospital volunteer offices and ICU staff. (1) Hospital coordinator: Responsible for volunteer administrative tasks, workflows, and timelines. (2) Volunteer representative: Responsible for the volunteers’ experiences within the ICU via in-person and remote check-ins. During these volunteer check-ins, they will also communicate with the ICUBP hospital staff representatives. (1) The coordinator and representative roles largely overlap, but the coordinator is generally the more experienced executive and understands more of the ICUBP logistics and timelines. MFS team: Responsible for a variety of tasks related to increasing volunteer recruitment, informing volunteers, staff, the public regarding the ICUBP’s activities, and raising funds to ensure the program is self-sufficient. (1) Website designer: Responsible for updating the program’s website (www.icubridgeprogram.org), which is the volunteers’ and community’s first impression of the program and crucial for the volunteer application process. (2) Communications coordinator: Responsible for the program’s email correspondence and social media. (3) Outreach coordinator: Responsible for reaching out to universities and the community to help recruit volunteers and raise funds to support the program (bake sales, attending university activity nights, class announcements, etc.). (4) Cont(ED)i coordinator: Responsible for assessing and promoting the diversity of the ICUBP’s volunteers and executive team through our equity survey (Fig. 3), as well as coordinating workshops with experts and invited guests for our volunteers regarding the intensive care unit or matters related to equity. (5) HOTH coordinator: Responsible for creating our photoblog (https://www.icubridgeprogram.org/humans-of-the-hospital, inspired by https://www.humansofnewyork.com/) by interviewing and photographing our ICUBP stakeholders in order to bring to light insightful stories and experiences from our ICU staff, patients, visitors, volunteers, and executives. (6) Videography coordinator: Responsible for filming, editing, and creating promotional and informational videos regarding the program. (7) Finance and analytics coordinator: Responsible for record keeping of the program’s financials and the creation and analysis of our program surveys. Happiness team: Happiness coordinators are co-heads who are responsible for: on-boarding new executives through orientations, increasing collaboration and communication between the different teams and their members, and checking-in on the interpersonal and emotional well-being of the ICUBP executive. They help organize executive and volunteer social gatherings and team/community bonding exercises along with the outreach coordinators. (1) Project and development coordinator: Responsible for projects like the ICU journals and for the long-term sustainability and efficiency of the ICUBP by updating the program’s standard operating procedure manual

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