Table 4 Multivariate logistic regression analyses of variables associated with problem of medium or high severity raised in the complaints
Variable | Odds ratio | 95% confidence interval | P value |
|---|---|---|---|
Analysis 1 (based on the 1029 complaints) | |||
Complaint to the ICUs | 1.769 | 1.260–2.484 | 0.001 |
Relationship as the main problem domain | 1.523 | 1.121–2.069 | 0.007 |
“Care on the ward” as the main stage of care | 1.203 | 0.909–1.592 | 0.197 |
Any harm | 6.100 | 3.602–10.332 | < 0.001 |
Doctor as the main staff group referred to | 2.637 | 1.837–3.787 | < 0.001 |
Complaint issued by family member or surrogate | 1.036 | 0.739–1.453 | 0.338 |
Female complainer | 1.148 | 0.865–1.525 | 0.027 |
Complaint issued via feedback sheet | 0.717 | 0.533–0.964 | < 0.001 |
Analysis 2 (based on the 1259 problems) | |||
Complaint to the ICUs | 1.838 | 1.361–2.482 | < 0.001 |
Relationship as the problem domain | 1.608 | 1.230–2.102 | 0.001 |
“Care on the ward” as the stage of care | 1.220 | 0.946–1.572 | 0.125 |
Any harm | 6.295 | 4.008–9.887 | < 0.001 |
Doctor as the staff group referred to | 2.150 | 1.565–2.955 | < 0.001 |
Complaint issued by family member or surrogate | 0.977 | 0.720–1.326 | 0.882 |
Female complainer | 1.288 | 1.001–1.659 | 0.049 |
Complaint issued via feedback sheet | 0.726 | 0.556–0.947 | 0.018 |