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Table 2 Family members’ perceptions of ICU quality of care (euroFS-ICU)

From: Satisfaction with quality of ICU care for patients and families: the euroQ2 project

  Total Denmark The Netherlands p a
  Valid n b % “Excellent”c % “Very good”d Valid n b % “Excellent”c % “Very good”d Valid n b % “Excellent”c % “Very good”d  
Concern and caring toward patient 1070 55.2 34.2 566 63.8 32.0 504 45.6 36.7 <0.001
Symptom management
 Pain 1008 42.8 41.4 547 50.6 41.5 461 33.4 41.2 <0.001
 Breathlessness 928 45.2 37.7 500 55.8 34.6 428 32.7 41.4 <0.001
 Agitation 970 35.8 37.9 513 42.1 39.8 457 28.7 35.9 <0.001
 Atmosphere of the ICU 1075 47.2 35.9 571 53.4 34.7 504 40.1 37.3 <0.001
 Consideration of family needs 1066 40.5 35.9 567 46.0 36.7 499 34.3 35.1 <0.001
 Emotional support 1034 36.3 36.2 550 42.0 37.3 484 29.8 34.9 <0.001
 Opportunity to be present at bedside 1076 51.2 33.0 572 57.0 31.5 504 44.6 34.7 <0.001
 Ease of getting information 1071 45.6 37.6 570 52.5 36.7 501 37.7 38.7 <0.001
 Understanding of information 1070 41.2 40.6 568 43.7 44.7 502 38.5 35.9 0.001
 Honesty of information 1070 44.6 35.7 567 52.7 35.3 503 35.4 36.2 <0.001
Completeness of information
 What was happening 1065 36.7 39.7 566 42.8 41.2 499 29.9 38.1 <0.001
 Why things were being done 1063 37.7 38.2 565 44.8 39.5 498 29.7 36.8 <0.001
 Consistency of information 1057 31.3 36.7 558 37.1 39.6 499 24.9 33.5 <0.001
Overall quality of information
 By doctors 1045 37.2 37..1 550 41.3 37.5 495 32.7 36.8 0.004
 By nurses 1067 40.0 38.7 565 49.7 37.7 502 29.1 39.8 <0.001
 Inclusion in decision-making processes 906 30.8 36.3 466 33.7 36.3 440 27.7 36.4 0.094
 Support during decision-making processes 839 35.8 36.6 436 39.7 42.0 403 31.5 30.8 <0.001
  1. The “Family Satisfaction in the ICU” (euroFS-ICU) is Part 1 of the European quality questionnaire (euroQ2)
  2. a P values for differences between countries were based on a clustered regression model with country as predictor and the five-category satisfaction item as outcome
  3. bExcludes respondents who indicated that the item was inapplicable or who failed to provide a response
  4. cPercentage of family members who indicated that this aspect of care was “Excellent” with the valid number as the denominator
  5. dPercentage of family members who indicated that this aspect of care was “Very good,” with the valid number as the denominator