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Table 1 The STICC approach to briefing conversations

From: Becoming a high reliability organization

S = Situation

'Here's what I think we face'.

The leader summarizes the current problem or issue.

T = Task

'This is what I think we should do'.

The leader explains their plan for addressing the problem.

I = Intent

'Here's why'.

The leader provides the rationale behind their plan.

C = Concern

'Here's what we should keep our eye on'.

The leader identifies potential issues or problems that could arise in the future.

C = Calibrate

'Now talk to me'.

The leader invites feedback or questions.